The Unicomer Group
”The Engine Room”
Outstanding Employee Profile Questionnaire
Employee Name: REANN FLETCHER
Employee Market Location (GRENADA):
Department: CUSTOMER EXPERIENCE DEPT.
Please complete the questionnaire below.
- How can you describe your experiences thus far with the company? As an “eye opener” I got the opportunity to work with different departments which helped me better appreciate the transition from school to a working environment, my experiences have also assisted with my personal development. I am more confident, self-motivated and assertive.
- How long have you provided dedicated service to the company and what do you think has been your greatest contribution thus far?
I have been with the company for approximately 11 Years. My greatest contribution thus far has been to embrace the responsibilities of my job by ensuring that I make a productive and effective contribution to the growth of the company’s operations in area of Customer Service.
- Give a brief summary of a day in your role.
On a daily basis I extend a high standard of customer service to internal and external customers in the following ways.
- Walk in customers and over the telephone.
- Record and collate all complaints on Complaint Management Log Sheet for submission.
- Raising of Service Request, execution of the following reports.
- Complaint Log Sheet
- Daily Happy Calls-Technical Service
- Customer Satisfaction Survey
- Processing Online Purchases(Ecommerce)
In addition I also carry out the following functions:
- Execution of Customer Experience Training to (CSR’s, Technicians, Delivery Contractors)
- Conduct monthly branch audit/visit departments and branches to assist with the coaching/training of staff to reinforce the Customer Centric Culture.
- Quarterly Internal Surveys.
- What departments have you worked with before assuming your current role?
5. What are your future life and career goals?
My future life and career goals is to become more established and knowledgeable in area of Customer Experience with possible potential of being established in a supervisory or managerial role in this area.
Employee Name: Kisha Augustine
Employee Market Location; (Grenada:
Please complete the questionnaire below.
1.How can you describe your experiences thus far with the company?
Challenging Environment and Performance Driven. Fast paced work environment. Must be a multi tasker and be able to work under pressure meeting deadlines and must be flexible.
I am learning daily, my job is a multi-task job, if I may say so. My team within the department is awesome, we help each other daily. The toughest part of my job is providing that exceptional service both internal and external. The most enjoyable part of my job is exceeding customer’s expectation, beating the company's KPI and working for one of the best companies in Caribbean.
2.How long have you provided dedicated service to the company and what do you think has been your greatest contribution thus far?
I have been providing dedicated service for the past 12 years.
My greatest contribution thus far:
- Dedication to the company.
- Having great communication with my manager and department.
- My excellent Time Management skills.
Passion for the job with additional hours I put in especially during peak to ensure customers’ accounts are approved and delivered within a 24-hour period.
I have been able to maintain a 90% on Good Accounts for both Grand Anse and Grenville branches, for the last financial year 2016 and continues to maintain this percentage up to May 2017.
3.Give a brief summary of a day in your role.
A day in my role begins at 8.30 I get physically and mentally ready, I set boundaries early.
Keeping my expectations low and be ready to adapt to any situation, to make myself even more successful at my job. A typical day starts with my to-do list, and reviewing pending accounts. Then once the doors open there comes the walk in customers and the calls which I have to Coordinate and manage them. Processing, sanctioning and approving of applications, assisting customers to understand their accounts, due dates, arrears etc., making credit decisions, negotiating and mentoring. Then to filing, performing administrative duties and support.
My work day is often quite hectic. Emotions run very high and low. One of my most fulfilling aspects of my job is to satisfy every customer especially having a disgruntled customer leaves smiling.
4. What departments have you worked with before assuming your current role?
I have worked in the following areas:
- RSS as a filing clerk
- Technical service and Grenville branch as a CSR
5.What are your future life and career goals?
My future immediate career goals, improve my performance, productivity and effectiveness level.
Earn a promotion as a supervisor. Enhance by academic studies obtaining a degree after which I will be well poised to increase my career opportunity.
I will associate myself with positive individual which will keep me focus and enjoy life as tomorrow is not promise.
40 COURTS CUSTOMERS WILL WIN BIG THIS MAY!!!!!
Are you in need of a top of the line Appliance to compliment your kitchen????? At Courts, we have the world’s best brands for you to choose from….
From now until the 31st of May, any customer who makes a purchase of a Mabe Appliance will get a chance to win a “Phabulous Phablet”. The Mabe brand has been an essential component of the wide range of Appliances available for purchase at Courts. Known and appreciated for offering quality gas cookers, refrigerators and microwaves, The Mabe brand is a popular choice for valued Courts customers.
Shop today and with the purchase of any Mabe appliance, you can win an Alcatel PIXI 4 Phablet; 40 Courts customers will win! Plus, customers who purchase and qualify for Courts Ready Finance pay absolutely “Nothing for 60 Days”. Shop online at www.shopcourts.com or like us on Facebook at facebook.com/courts.
At Courts, Everyone is a winner!
Courts Bringing Value Home
Hrishikesh Srinivasan is the New Courts OECS Reading Champion
Ten year old, St. Kitts and Nevis student, Hrishikesh Srinivasan, has won the seventh annual Courts OECS Schools Reading Competition. The competition which was held on March 3rd 2016 in Dominica saw national champions from Antigua, Dominica, Grenada, St. Kitts and Nevis, St. Lucia and St. Vincent and the Grenadines competing for a chance at walking away with $5000 cash for themselves and $5000 cash for their school.
The National Courts OECS Reading Competition Finalists were:
Arianna Mercier - St. Lucia,
Jazz Dias – Antigua
Shekinah Campbell – St. Vincent and the Grenadines
Hrishikesh Srinivasan – St. Kitts and Nevis
Madannah Auguiste – Dominica
Eden Otway - Grenada
“This year’s competition was a very keenly contested one and it shows that our students are getting better and better every year. This is why, we as judges will have to review the reading levels when selecting the material for the competition moving forward. This shows that the Courts Schools Reading Competition is indeed assisting in the fight against illiteracy in schools.” said Angella Mariatte – Head Judge.
Each student was given the same narrative to read and a different Country news piece at the competition. It is with great pride that we at Courts commend each National finalist for such a phenomenal and high level performance at the Courts OECS Schools Reading Competition. Although all the National finalists’ read remarkably well, it was Hrishikesh Srinivasan from St. Kitts and Nevis, with his impeccable reading abilities that captured the coveted title of “Courts OECS Reading Champion 2015” and $5000 cash for himself.
Walking away with the Second Runner Up trophy and $3000 cash was St. Vincent and the Grenadine’s very own, Shekinah Campbell.
Ms Jazz Dias from Antigua and Barbuda placed third and walked away with $2000 cash. All other participants received $1000 cash as a token of appreciation for their participation.
Courts will also be presenting each participant with a laptop for their participation in the competition… 1st, 2nd and 3rd place winners each received a smartphone from Digicel and other equally amazing prizes from our valued partners.
The eighth annual Courts OECS Reading Competition finals will be held in St. Kitts in October this year where our reigning champion, Hrishikesh Srinivasan hails. Eight and nine year olds from across the OECS are encouraged to participate in the preliminary rounds of the competition for a chance at being crowned the “Courts OECS Reading Champion 2016.”
The Management and Staff of Courts OECS would like to thank the Ministries of Education across the OECS, Ministry Officials, Parents, Teachers and Schools who have supported this initiative from inception. Without you, this competition would not have been successful.
To our prospective finalists – see you in St. Kitts this year!
Courts Bringing Value Home
COURTS Reintroduces “Wish List” Campaign under the Theme “Continue the Traditions”
In a period when the economic crisis businesses face worldwide prompts a careful review of companies financial spending, The Caribbean’s leading retailer of top – brand Appliances, Electronics and Furniture products Courts; announces plans to donate close to twenty thousand dollars’ worth of products to the needy island wide...
The campaign dubbed “Courts Wish List” was officially launched in 2010 with one primary focus; modifying the lives of those persons directly affected by Hurricane Tomas in St. Lucia. More than thirty persons benefitted from this venture that year, some receiving brand news cookers, fridges and sofa’s with the majority receiving beds and mattresses. This tied in with the company’s corporate social responsibility which focuses on poverty alleviation.
The “Courts Wish List” campaign is made possible through a joint collaboration with local radio & TV stations, the public and the company. Persons are invited to call – in, send e-mails or letters requesting a donation of a household appliance, furniture or electrical item. The request however must be on behalf of someone else; someone whom you believe deserve to have their wish come true for this Christmas, by way of receiving a household item from Courts.
The campaign was officially launched on Tuesday December 1st on a popular radio station. Letters, e-mails and calls poured in, each emotionally charged as they told of stories of hardships, obstacles, trials, but above all, stories of resilience and perseverance. The narratives and phone calls captured the determination of persons who lived with daily challenges and would be heartened by the joy and surprise of receiving a “Courts Christmas wish-list” item.
The Courts team comprising the company’s employees and the media will be making the highly anticipated trip to deliver the products to recipients the week before Christmas. Persons are encouraged to submit their requests by sending an email to Courts at StLuciaCourtsGoodNews@unicomer.com , via Facebook or by simply contacting Courts.
We would love to hear from you!
COURTS donates over $50,000 worth of products to Victims of Tropical Storm Erika
After taking stock of the havoc Tropical Storm Erika wreaked on the Nature isle of Dominica, the management of Courts OECS pledges support of over $50,000 in products to the victims who need them most. The recipients were identified by the Red Cross Organisation and over the next week, Courts will be working closely with the organisation, to get the items to those persons identified.
The donation will come in the form of mattresses and table-top cookers. Residents of Petite Savanne, who had to be evacuated as a result of the damage caused by the storm, will be amongst the recipients of this huge donation by Courts. The donation comes at a crucial period where sleeping comfort and food emergences are of paramount concern. Courts will be shipping mattresses from its operations in Antigua and St.Vincent via the Red Cross in these islands to get to Dominica early next week. The donation of stoves was handed over to the Red Cross in Dominica this week.
Employees of the superstore were not left without assistance as those affected were visited by Senior Management and received assistance in the form of household essentials and groceries.
Courts would like to extend condolences to the families of persons who lost loved ones as a result of the storm as it pledges this support to the people of Dominica. Together we can work to help our country return to some level of normalcy and we encourage all to join the efforts and pledge support to Dominica.
Courts Bringing Value Home!
COURTS “Fashionista” Competition Launched! Winner Walks Away with $2500 in Cash plus Much More, Who Will It Be?
Ladies and gentlemen, the second annual Courts Fashionista is almost here and it will bigger than EVER this year!
This Competition which was launched for the first time in Saint Lucia in 2014, gives young and aspiring designers the opportunity to gain notoriety by showcasing their talent and creativity through their fashionable pieces. The Courts Fashionista Competition forms part of the company’s current promotion dubbed “New Home Furnishings from Courts”. This four week promotion brings into focus the company’s exquisite, fashionable and timeless furniture pieces whilst offering Free Gifts with furniture purchases $499 and above as well as the opportunity to pay absolutely “Nothing Down and Nothing to Pay for 90 Days.”
Winning Design from Sharleen Lagon, Courts 2014 Fashionista Champion.
Designers are invited to be a part of the amazing competition by simply collecting a registration form at the closest Courts store and returning that registration form on or before the deadline date of August 14th. All designers have to do is design a piece of clothing inspired by one of the Courts furniture pieces featured in the brochure for a chance at walking away with $2500 in Cash.
Participants will then be selected based on their design submissions and proceed to take part in the biggest Fashionista Competition to showcase their talent. All participants will be given a stipend which will go towards the purchase of necessities needed for their design.
Don’t wait to hear about it, be a part of it! The ultimate “Courts Furniture Fashionista Competition” will be held on August 28th 2015 at a Courts Store. Visit us online at www.shopcourts.com or “like” us on facebook at facebook.com/courtsstlucia.
Courts Bringing Value Home
Courts OECS Crowns a new Reading Champion
The fifth annual Courts OECS Reading Competition finals culminated on Thursday October 31st at Sandals Grande Beach Resort & Spa in St. Lucia.
The competition was received with high praise and saw in attendance specially invited guests including Governor General of St. Lucia Her Excellency Dame Pearlette Louisy, Minister of Education Human Resource Development and Labour Hon. Doctor Robert Lewis, Unicomer OECS Managing Director Mr Derek Luk Pat, directors and staff of Unicomer OECS, proud partners, ministry officials, principals, teachers and students from primary schools across OECS.
Finalist Jamika Nedd from Antigua, Shanda Francis from Dominica, Dean Bedeau from Grenada, Asharie Wrensford from St. Kitts, Petra Robinson from St. Lucia, and Krysten Barbour from St. Vincent each vied for a chance at winning the coveted title – Courts OECS Reading Champion 2013 - and $5000 in cash for themselves plus $5000 for their schools.
“This year’s competition was regarded as the most closely contested one to date, each child had a clear understanding of the judging criteria and delivered their pieces remarkably well” says chief judge – Mrs Denys Brathwaite.
In the end, Grenada’s Dean Bedeau was crowned the Courts OECS Reading Champion 2013. 2nd Runner up Asharie Wrensford from St. Kitts walked away with $3000 in cash and Dominica’s Shanda Francis walked away with $2000 as she placed 3rd.
Jamika Nedd, Petra Robinson and Krysten Barbour each received $1000 in cash for their participation. Certificates were also presented to the six finalists as a token of appreciation for their participation. Each finalist also received an engraved trophy sponsored by the Trophy Centre and a laptop from Courts. Digicel presented a Samsung Galaxy Tablet and accessories as well as a plaque to the most outstanding reader – Dean Bedeau.
Courts St. Lucia would like to thank our partners Digicel – Be Extraordinary, Karib Cable, The Trophy Centre, The Lions Club of Castries, Exel Signs, Radio St. Lucia, Radio Caribbean International, Consolidated Foods Ltd, Exel Signs, All Biz, Calabash TV, DBS TV and HTS.
The sixth annual Courts OECS Reading Competition finals will be held in Grenada next year where our reigning champion Dean Bedeau hails. Eight and nine year olds are encouraged to practise their reading for a chance to participate in this prestigious competition.
We would like to thank the Ministry of Education, the parents, teachers and principals of our six finalists for the support of this initiative from inception. Without you, this competition would not have been successful.
To our prospective finalists – see you in Grenada next year!
Courts Bringing Value Home
(Centre) - Dean Bedeau - Left) Shanda Francis, (Right) Asharie Wrensford
Unicomer OECS Managing Director with Dean Bedeau
Courts OECS Competition Finalists